For my Office 2016 applications on the latest version of Mac OS X (10.11.4) via my Office 365 subscription, I encounter the error, 'Microsoft Error Reporting quit unexpectedly,' upon launching any of the applications in normal mode. I can, however, open the Office applications in safe mode. I have fully removed, re-installed, re-authorized, and re-updated the Office suite. While in safe mode, I have disabled the Microsoft Error Reporting application (MERP 2.2.9) by using the Preferences pane.
(This application is located at /Library/Application Support/Microsoft/MERP2.0.) I am running on a mid-2011 iMac. I am at an utter standstill for routine office productivity. Any insight on MERP and how to disable or fix it would be appreciated. I should add the following from the Console as I launch MS Word and encounter the error: 4/9/16 12:32:08.760 PM taskgated155: no application identifier provided, can't use provisioning profiles pid=503 4/9/16 12:32:11.257 PM taskgated155: no application identifier provided, can't use provisioning profiles pid=505 4/9/16 12:32:20.609 PM Microsoft Word503: NSAllowAppKitWeakReferences=YES 4/9/16 12:32:20.715 PM Microsoft Word503: ApplePersistenceIgnoreState: Existing state will not be touched. Office 2016 launches under Safe Mode with no problem, but crashes under a normal startup. My first guess then would be bad fonts.
Disable all third party fonts you may have on your system and try Office again. If a very corrupt font supplied with OS X is the problem, you'd either have to reinstall the OS in order to replace them, or use Pacifist to extract clean copies from the full El Capitan installer. In Safe Mode, only certain fonts are allowed to load, so it's no proof some of the OS X supplied fonts aren't bad when Office 2016 launches. MERP must be part of each Office app. Looking through the Activity Monitor when I have any Office 2016 app open, it lists these item: The first is the Auto Update daemon. Then Outlook, the IntelliType driver for my MS 4000 keyboard, and Office365ServiceV2.
Name: Mac OS X El Capitan Version: 10.11.4 (15E65) Installer Mac Platform: Intel OS version: OS X 10.6.8 or later Full 10.11.4 (Build 15E65) installer with a dummy receipt, zipped with Entropy I recommend unzipping with the default OS X Archive Utility for the best compatibility (Right Click.
The last is the validation service. It and the AU Daemon clear from memory when no Office 2016 apps are running. Have you tried closing the third party fonts and trying again?
It sure can't hurt anything. Various things can cause the error, which leads to the crash. Bad fonts being among the possibilities. Not trying doesn't help to eliminate a possible cause. Yes, as indicated above, I have posted there (see below).
That which I am seeking in this forum: Insight as to the potential cause for the messages that I've pasted above from the Console and the error logs in OS X. For example, what triggers ' no application identifier provided' and is it a problem? That'll require experience and expertise that ought to be here in this community. In other words, this problem is surely of a type or pattern that someone in the Apple community ought to have encountered previously. URL @ Microsoft Community. I have validated the fonts as being fine per the tools in Font Book. The sequence of events on my machine, and the information in the log files and error reports as 'snippeted' above, indicate quite strongly that MERP is failing.
Quite possibly, the MERP failure is triggered 'upstream' by an Office action as the applications try to launch. I am hoping to encounter someone in this forum who can assist with analysis from the OS X info from the Console and the error logs.
I can of course provide more such info but have started with snippets that seemed most relevant. I have validated the fonts as being fine per the tools in Font Book. Font Book is a weak font manager to begin with, and its validation function is just shy of useless. If it reports a font with a red tag, then you can bet it really is bad and should be deleted. Anything Font Book marks with a yellow caution symbol means absolutely nothing. As a test, I installed OS X from scratch on an erased drive.
Font Book of course said every font was clean. I then moved all of the fonts in the /Library/Fonts/ folder to a new folder. Being on the same drive, a move did nothing more than change all of the file table entries to note the new location of the fonts. The fonts themselves weren't rewritten in any way, so it was literally impossible for them to be damaged in any manner. I added them back into Font Back as a new set and ran validation again. It reported every moved font with a caution symbol.
That's how useless Font Book's validation routine is. Is it likely to be fonts causing such a problem with MERP? Not really, but the only way to be sure is to remove all third party fonts, and replace the OS X supplied fonts by either reinstalling the OS (which I'd do at this point anyway to rule that out), or use Pacifist to reinstall just the OS X supplied fonts from the full El Capitan.dmg installer. Apple Footer. This site contains user submitted content, comments and opinions and is for informational purposes only.
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Im having problems with Office for my Mac, everytime i go to use it i have to reinstall the software, and now it wont open at all, comes up with 'microsoft word has encountered a problem and needs to clos. We are sorry for any inconvenience' and will let me send an error report but im still getting nothing this started over a month ago and still no responce from wicrosoft re the error message Help!!!! -Problems Reply- Hi Robert, Welcome to Microsoft Community and thank you for posting the question.
As per your description you are unable to work with the Word 2011 application. Generally the issue with Word 2011 not working and generating the error message “Microsoft Word has encountered a problem and needs to close. We are sorry for any inconvenience', is resolved by following the steps mentioned in the article referred below: For other Office 2011 applications, there are similar articles, so do let me know if you have problems with any other Office application. I hope the above information is helpful, do get back to us in case if you need any further assistance.
Hi Robert, Please don't bother with all the steps suggested by Ashutosh. His advice would have been correct had you not already reinstalled Office.
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Because you reinstalled Office without first completely removing Office, the components you have are a mish-mash of different versions. At this point you should first completely remove Office and then reinstall it. Please follow these instructions: If you have removed any Mac OS X system fonts, replace them before proceeding. In order to have a successful reinstall of Microsoft Office you must completely remove Office 2011 and then reinstall. Follow the instructions in the link carefully. Allow AutoUpdate utility to do its work when it comes up at the end of the installation process. Then run a font utility such as Font Book application to validate ALL your fonts.
Delete older editions of duplicate fonts. Delete fonts that do not completely pass validation. Then restart your Mac and immediately empty the trash to get rid of the bad fonts. Tip: After each system update, be sure to run Disk Utility to verify the startup volume and repair disk permissions. I have done the steps that you suggested but I'm still getting the error come up, excel works fine as does power point Show us the first two screens full of the error report it is sending. Let's make sure the problem is what we think it is.
Cheers hope you can help from this Hi I can't read the text. Can you copy and paste the error text into a reply? Category: Views: 0 Time:2014-07-01.
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